If you wish to stop receiving marketing emails from Capitalise, the quickest and easiest way to do so is directly from any marketing email you've received.
1. Locate the "Unsubscribe" link:
Open a marketing email: Find any marketing email from Capitalise in your inbox. This might include newsletters, promotional offers, or updates that aren't directly related to your account's core functionality or security.
Scroll to the footer: Scroll down to the very bottom of the email.
Click "Unsubscribe": In the footer, you will find a link that says "Unsubscribe" (or similar wording). Click on this link.
2. Confirmation of Unsubscription:
After clicking the "Unsubscribe" link, you may be taken to a webpage to confirm your decision or to manage your email preferences further. Follow any on-screen instructions.
Important Notes:
Marketing vs. Transactional emails: Unsubscribing from marketing emails will not stop you from receiving essential transactional emails related to your account activity, service updates, security notifications, or any specific funding applications you have in progress. These emails are crucial for the proper functioning and security of your account.
Processing time: While unsubscriptions are usually processed quickly, it may take up to 48-72 hours for your preference to take full effect, so you might receive one or two more marketing emails during this brief transition period.