Understanding and resolving issues with your business credit profile
We provide business credit profiles by displaying data sourced from Experian, a leading UK credit reference agency. This article explains why unexpected payment history or discrepancies might appear on your profile and outlines steps to resolve them.
Why does my profile show payment history without credit accounts?
Payment history on your Capitalise business credit profile is supplied by Experian and their data providers. It can include trade payment information reported by suppliers, service providers, or other business-related accounts, not just formal credit accounts or loans. This means entries may appear even if you haven’t opened a loan or traditional credit line.
Why are rejected payments or worsening payment statuses displayed?
Rejected payments or worsening payment statuses can appear due to late or unpaid invoices from trade suppliers, utility providers, or other business-related accounts.
These markers are based on data aggregated by Experian from various sources, including trade credit and utilities, not just bank loans or credit cards. If you believe the information is incorrect, it’s essential to address the issue directly with Experian, as Capitalise cannot amend or remove this data on your behalf.
Steps to resolve discrepancies
To correct any inaccuracies on your business credit profile, follow these steps:
Download your credit report:
Log in to your Capitalise account.
Navigate to the "Your Credit Profile" section.
Click "Download PDF" in the top right corner to save your credit report.
Contact Experian:
Submit your enquiry to Experian Business Services through their support channels.
Attach the downloaded credit report to help Experian investigate the issue.
Request a breakdown:
If you’re unsure which payments caused the issue, request a detailed breakdown from Experian’s business support team.
This will help identify the specific accounts or invoices reported.
Monitor updates:
Once Experian resolves the discrepancies, the changes will automatically reflect in your Capitalise profile.
Key points
Capitalise cannot directly amend or remove payment history or other credit data, as this information is sourced from Experian.
Payment history includes trade payments, utilities, and other non-traditional credit accounts, not just loans or credit cards.
Resolving discrepancies requires contacting the credit bureau directly and providing supporting documentation.