If the payment performance section of your Capitalise credit profile appears blank or missing details, it typically means Experian has not received payment data from your company’s suppliers or creditors.
How Payment performance data is collected
Experian gathers payment performance data from various sources, primarily:
Banks and Lenders: reporting on loan repayments and credit facility repayment history
Trade suppliers: reporting information about how promptly businesses pay their invoices for goods and services.
Other credit providers: such as utility companies or leasing firms
Why your company might not have payment data available
If your profile lacks payment performance data, it likely means that the specific companies you conduct business with haven't established a reporting relationship with Experian. Here are some common reasons for this:
Your suppliers don’t report to Experian: not all banks, lenders, and suppliers actively share their payment data with credit reporting agencies. It's a voluntary process for many.
Smaller suppliers: smaller or local suppliers might not have the infrastructure or resources to report payment information to Experian.
Your transactions are mostly cash-based : if your business primarily operates on a cash basis with many suppliers, there might be limited or no trade credit history to report.
New business relationships: if you've recently established relationships with new suppliers or creditors, it might take time for payment data to be reported, even if they do report to Experian.
Type of credit used: some credit arrangements might not be regularly reported.
What you can do (limited direct action):
While you cannot directly add payment performance data or request suppliers to report, you can take the following steps:
Enquire with key suppliers: ask your major suppliers if they report to Experian or any credit bureaus. Understanding their reporting practices helps you know where your data gaps may come from.
Focus on reportable credit: work with banks, lenders, and larger trade suppliers who are more likely to report your payment behaviour.
Maintain timely payments: even if data isn’t being reported now, consistently paying on time prepares your business to build a strong credit history as reporting relationships evolve.
Impact on your credit profile
A lack of payment performance data:
Doesn’t mean your business has poor credit, it simply means there’s less data available in that area.
May reduce the visibility of your payment reliability to lenders and suppliers reviewing your profile.
Other factors like financial accounts, public records, and credit utilisation will still contribute to your overall business credit score.
If your payment performance section is empty, it’s likely because your current suppliers or creditors do not report data to Experian. While this isn’t something you can change directly, working with reporting entities and maintaining strong payment practices will help improve your credit profile over time.