Keeping your company details accurate is important, and while you can’t update them directly through Capitalise, we’re here to guide you through the right steps.
Where to update your company details: Companies House
All company details shown in your credit profile come from public records, primarily Companies House (the United Kingdom’s official company registrar). Companies House offers various methods for submitting updates, primarily online through their website. You can typically:
Use their online filing services.
Download forms from their website and submit them by post.
Speak with your accountant.
Types of information you can update at Companies House:
This includes, but is not limited to:
Company name: if your company has undergone a name change.
Registered address: if your company's official address has changed.
Directors: when there are appointments or resignations of company directors.
Secretary: changes to the company secretary (if applicable).
Shareholders: updates to shareholder information, particularly significant changes.
Charges (Mortgages): registering new charges or releasing existing ones.
Annual Accounts: filing your yearly financial statements.
Confirmation Statement: submitting your annual confirmation statement to verify company information.
For detailed instructions on how to make specific changes, please refer to the official Companies House website. It provides guidance on all filing requirements and procedures.
How updates affect your business credit profile and timing details:
Once you've successfully updated your company details with Companies House, Experian, our data provider, will subsequently retrieve this updated information. This means that the changes you make at Companies House will eventually be reflected in the information displayed on your Capitalise credit profile. Please allow some time for these updates to be processed by Companies House and then by Experian.
What to Do If Updates Are Delayed
If your business credit profile does not reflect recent filings after the typical timeframe:
Verify Filing Status: Ensure that your filing has been accepted and processed by Companies House.
Contact the Credit Agency: Reach out to the credit reference agency or platform to inquire about the delay.
Allow for the Next Refresh Cycle: If the update is still not visible, it may appear after the next scheduled data refresh.
Factors Affecting Update Timing
Data Refresh Cycles: Credit reference agencies and platforms update their databases periodically. For example, some platforms operate on a monthly refresh cycle, meaning updates may not appear until the next scheduled refresh.
Processing Time: After filing, Companies House must process the submission before it is made available to credit reference agencies. This processing time can vary.
Type of Filing: Different types of filings, such as changes to shareholding, may follow similar timelines but are subject to the same data refresh dependencies.
Typical Timeframes for Updates
General Timeframe: Updates to business credit profiles typically appear within 2–3 weeks after filing with Companies House. This includes the time required for credit reference agencies to collect, process, and display the new information.
Shorter Timeframes: In some cases, updates may appear within a few days, depending on the timing of the filing and the agency’s data refresh schedule.