We understand that encountering technical difficulties can be frustrating. If you're experiencing issues while using Capitalise, there are a few initial steps you can take, and if problems persist, we're here to help.
Before contacting Support, try these common fixes:
Refresh your browser page: Sometimes, a simple page refresh can resolve temporary loading or display issues.
Clear your browser's cache and cookies: Accumulated data in your browser can sometimes interfere with website functionality. Clearing your cache and cookies often resolves these conflicts.
How to do this (general guidance): Go to your browser's settings or history, look for options like "Clear Browse data," and select cache and cookies.
Try a different browser: If you're using Chrome, try Firefox or Edge, and vice-versa. This helps determine if the issue is specific to your current browser.
Check your internet connection: Ensure you have a stable and active internet connection.
Restart your device: A quick reboot of your computer or device can often clear up underlying software glitches.
If the problem persists, contact our Support Team:
If you've tried the troubleshooting steps above and are still experiencing technical difficulties, please reach out to our support team. We're here to assist you and get you back on track.
You can contact us in two convenient ways:
Use our embedded Messenger:
Look for the chat icon (often located in the bottom right corner of your screen).
Click on it to open our embedded messenger. This allows you to chat directly with our support team during business hours or leave a message outside of hours.
Send us an Email:
You can send a detailed email describing your issue to our support team at support@capitalise.com.
Please include as much information as possible, such as:
What you were trying to do when the issue occurred.
The exact error message you received (if any).
The browser and device you are using.
Any troubleshooting steps you've already tried.
Screenshots or screen recordings (if possible) are extremely helpful!
Our team will investigate your issue and get back to you as quickly as possible.