How to get in touch
Email: complaints@capitalise.com
Phone: 0203 696 9700
Post: Capitalise.com Platform Limited, 20 Wenlock Road, London, England, N1 7GU
Complaints sent to complaints@capitalise.com are handled personally by one of our Directors, so sensitive issues get the attention they need. For general queries or feedback that isn't a formal complaint, contact support@capitalise.com.
What to include
To help us look into things quickly, please tell us:
Your name and business name
Your account or reference number, if you have one
What happened, and when
What outcome you're looking for
What happens next
We'll acknowledge your complaint and work to resolve it as quickly and efficiently as possible. We'll keep you updated on progress and let you know the outcome.
If you're not happy with the outcome
If we're not able to resolve things to your satisfaction, you have the right to take your complaint to the Financial Ombudsman Service, free of charge:
Phone: 0300 123 912
Post: The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR
Our commitment
Capitalise is authorised and regulated by the Financial Conduct Authority (reference number: 705790).
We treat every customer fairly, regardless of background or circumstances, and we regularly review our processes to make sure they meet regulatory standards and best practice.
Read our full policy on Treating Customers Fairly.